What should i do if the pillow i received has a smell, is it stIll healthy?

Our memory foam pillows are certified by CertiPUR-US. The smell of new package opened up is normal, it fades away over time. Removing the pillowcase and put the inner pillow in the dryer on low speed for 1-2 hours can accelerate the process.

How to solve the problem when the cooling pillow does not feel cold?

The cool feeling of pillow is affected by environment temperature, it is recommended to use in rooms with low room temperature, better together with an air conditioner or fan, to prelong the best cooling-last sleeping experience.

What should i do if the pillow i received is not filled enough as i like?

People in different heights and weights have different filling need for pillows. We have provided you an extra bag of fillings in the package in case you need more.